Your Voice. Your Identity. Your Bank, Secured by AI.
Aminata.ai powers VoxID, an AI driven banking intelligence suite that helps banks and Saccos verify customers by voice, automate contact centre journeys, detect fraud, monitor AML risks, and deliver secure self service banking through Agentic AI.
Built for the seriousness of modern banking.
Aminata.ai brings AI identity, agentic automation and fraud intelligence into one platform built for regulated financial institutions.
Passwordless Voice Security
Verify customers using voice biometrics instead of PINs and security questions.
Agentic Banking Automation
Customers safely access account services through AI powered voice, chat and WhatsApp.
Fraud and AML Intelligence
Detect social engineering, repeated micro transactions, salami slicing and unusual behaviour.
Compliance Ready AI
Audit logs, role based access, risk scoring, encryption and human approval workflows.
A unified AI banking suite, not point tools.
Eight modules, one platform. Designed to verify identity, automate contact centres, retrieve knowledge, defend against fraud and report to the board.
Verify customers by voiceprint across calls, apps, web and contact centres.
AI agents that verify, converse and resolve banking journeys end to end, with human escalation built in.
Secure, role aware AI knowledge retrieval grounded only in your approved bank documents.
Detect social engineering, voice mismatch and account takeover before money moves.
Monitor AML risk, salami slicing and dormant account abuse with explainable scoring.
Multi factor identity verification combining voice, behaviour and document signals.
Agentic AI workflows that safely execute banking actions across channels.
AI member services, fraud monitoring and board level analytics built for Saccos.
The contact centre, re-imagined for banks.
Customers call. AI greets, verifies and resolves. Humans handle the hard cases with full context. Every action is logged.
- 1Customer calls the bank
- 2AI greets and assists in language
- 3Voice biometrics verifies identity
- 4AI checks profile and permissions
- 5Answers balance and statement inquiries
- 6Checks loan eligibility
- 7Initiates stop payment requests
- 8Handles wrong number payment reports
- 9Escalates sensitive issues to humans
- 10Supervisor sees full audit trail
Answers from your policies, not from the open internet.
Secure AI knowledge retrieval grounded in approved bank documents. Role aware. Always cites sources. Never hallucinates.
Every response cites the policy clause, document and version.
Tellers, agents, risk officers and managers see role appropriate answers.
Approval workflows, escalation rules and tamper evident audit logs.
- Customer service
- Loan policy
- Compliance
- Fraud investigation
- Internal SOPs
- Branch ops
- Agent onboarding
- Sacco products
- Document ingestion
- Policy indexing
- Role based answers
- Source citations
- Approval workflow
- Escalation rules
- Freshness monitoring
- Audit logs
Stop fraud and money laundering before money moves.
Behaviour baselines, voice mismatch detection and pattern AI united in one risk picture, with cases and reporting your regulator will recognise.
- AML risk heatmaplive
- Fraud trend chartlive
- Top flagged accountslive
- Salami slicing clusterslive
- Dormant activation risklive
- Suspicious transaction timelinelive
- Investigation queuelive
- Executive risk scorelive
Built for every team that touches the customer.
- Voice verified call centre
- Account balance self service
- Stop payment automation
- Loan eligibility checks
- Dormant account activation
- Fraud monitoring
- AML alerts
- Customer onboarding
- Diaspora verification
- High value transaction confirmation
- Member verification
- Loan balance inquiry
- Savings balance inquiry
- Loan eligibility check
- Guarantor verification
- Member support automation
- Fraud alerts
- Board level analytics
- Branch performance dashboard
- WhatsApp member self service
- Reduce average handling time
- Reduce security questions
- Authenticate before agent engagement
- AI call summaries
- Agent assist
- Smart escalation
- Complaint routing
- SLA tracking
- Quality monitoring
- AML monitoring
- Suspicious pattern detection
- Voice mismatch reports
- Audit trails
- Investigation case management
- Regulatory reporting support
- Role based access
- Approval workflow
One view for CEOs, CIOs, CISOs and Heads of Risk.
Every KPI, every risk signal, every AI metric — unified in a Power BI–class command centre built for boardroom decisions.
Enterprise grade security, by default.
Aminata.ai is built for institutions that cannot afford to get security wrong.
Plugs into the systems you already run.
- REST API
- SDK
- Webhooks
- Secure middleware
- SIP & telephony
- Role based API keys
- Sandbox
- Production support
From the first hello to a fully audited action.
Customer voice is captured securely and converted into a protected voiceprint.
Customer speaks naturally through phone, app, WhatsApp voice or contact centre.
VoxID calculates confidence, fraud risk, channel risk and customer context.
Agentic AI performs allowed actions or escalates to a human for approval.
Every verification, AI action, escalation and decision is logged for compliance.
Bring VoxID into your bank or Sacco.
Book a private demo with an Aminata.ai banking specialist. We will walk through your call centre, fraud and compliance scenarios end to end.