VoxID Platform

VoxID Agentic RAG

Secure, role aware AI knowledge retrieval grounded only in your approved bank documents.

Faster, consistent agent answers
Reduced compliance breaches
Zero hallucination policy answers
Insight on knowledge gaps
agentic rag · knowledge
Live VoxID console
Docs indexed
48,221
Cited answers
100%
Avg latency
430ms
Grounded queries / min0.92
Grounded queries / min. 10 points, trend up, min 0.20, max 0.92, average 0.55, latest 0.92.
  • Grounded queries / min0.92
Citations
  • POLICYLoan eligibility · §4.2p.18
  • COMPLIANCEAML thresholds · 2024 revp.6
  • SOPDormancy reactivation flowp.11
Agentic RAG live console
Problem

What we hear from banks and Saccos

Generic LLMs hallucinate, leak data and ignore policy. Banking teams need answers that cite sources and respect roles.

Our solution

VoxID Agentic RAG indexes your policies, SOPs and product documents and returns role aware answers with citations and approval workflows.

Features

What's inside

Document ingestion
Policy indexing
Role based answers
Source citations on every response
Approval workflow
Escalation rules
Knowledge freshness monitoring
Secure document access
Audit logs
Analytics on repeated questions
Use cases

Where it earns its keep

Customer service knowledge base
Loan policy assistant
Compliance policy assistant
Fraud investigation support
Internal SOP assistant
Branch operations assistant
Agent onboarding assistant
Sacco product knowledge
Workflow

How it works

01
Ingest

Connect document repositories with version tracking.

02
Index

Secure semantic indexing with role tags.

03
Ask

Staff query in natural language from any channel.

04
Cite

Answers cite the exact policy and clause.

05
Govern

Sensitive answers route through approval.

Security & Integrations
Security
  • No data leaves your tenant
  • Row level role enforcement
  • Retention and redaction controls
  • Tamper-evident audit logs
Integrations
  • SharePoint, Confluence, Google Drive
  • Document management systems
  • CRM and ticketing
  • Slack, Teams, WhatsApp