A contact centre that authenticates in 8 seconds.
AI agents greet customers by name, verify by voice, resolve approved journeys end-to-end, and warm-transfer sensitive cases to humans with full context — across voice, WhatsApp, web and mobile.
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- VOICEVerified · balance shared7s
- AGENTStop-payment executed11s
- ESCALATEHigh-risk → humanreview
What happens when a customer dials in
Every step is observable, governed and ready to hand over to a human the moment risk or empathy demand it.
- 0sCustomer calls
Greeted by name in their language. No IVR maze.
- 8sVoice authentication
Passive voice biometric match against enrolled voiceprint. No security questions.
- 14sIntent + context
AI fetches 360° profile, recent transactions, open cases. Decides next-best action.
- 22sResolve or route
Approved tools fire (balance, statement, stop-pay). Sensitive cases warm-transfer with summary.
- 30sAuto wrap-up
Call summary, disposition, CRM update, QA score — written without the agent.
- Self-serve resolutions / hr0.91
- M18
- T26
- W31
- T44
- F52
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Meet customers where they already are
One agent brain. Every channel. The same authenticated identity follows the conversation.
A supervisor view your floor manager will actually open
- Wait time (s) · trending down0.32
- AUTHVoice match · Wanjiku M. · 0.97 confidence
- RESOLVEStop payment authorised · ref TX-90213
- ESCALATEHigh-value transfer · warm transfer to Tier 2
- QADisclosure script completed · call 4421
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- T71
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What the AI agent can do out of the box
What a 300-seat bank contact centre looks like after VoxID
Average handle time across voice & chat
Journeys resolved without an agent
From greeting to authenticated
Mandatory disclosures honoured
See your own numbers in a 30-minute walkthrough.
We'll model deflection, AHT and compliance against your current call mix and show you a live agent answering one of your top intents.