VoxID Voice Biometrics
Verify customers by voiceprint across calls, apps, web and contact centres.
- Enrollments today0.92
What we hear from banks and Saccos
PINs, security questions and OTPs are slow, frustrating and vulnerable to social engineering and SIM swap fraud.
VoxID replaces knowledge-based authentication with a unique voiceprint that verifies your customer in seconds across every channel.
What's inside
Where it earns its keep
How it works
Customer voice captured and converted into an encrypted voiceprint.
Customer speaks naturally on call, app, WhatsApp or USSD.
VoxID returns confidence, liveness and fraud risk scores.
Approved actions execute, sensitive ones escalate to a human.
Every verification is logged immutably for compliance.
- AES-256 encrypted voiceprint storage
- No raw audio retained beyond policy window
- Liveness and anti-spoofing detection
- Role based access control
- Core banking systems
- Contact centre and PBX
- Mobile and internet banking
- CRM and ticketing
Explore the rest of VoxID
AI agents that verify, converse and resolve banking journeys end to end, with human escalation built in.
Secure, role aware AI knowledge retrieval grounded only in your approved bank documents.
Detect social engineering, voice mismatch and account takeover before money moves.
Monitor AML risk, salami slicing and dormant account abuse with explainable scoring.