AI that answers from your policies, not the internet.
VoxID Agentic RAG indexes your approved bank documents and returns role-aware, cited answers. Sensitive responses route through human approval. Every reply is auditable end-to-end.
- Grounded queries / min0.92
- POLICYLoan eligibility · §4.2p.18
- COMPLIANCEAML thresholds · 2024 revp.6
- SOPDormancy reactivation flowp.11
From your filing cabinet to a defensible answer
Six governed steps. No shortcuts, no internet detours, no ungoverned model calls.
Policy PDFs, SOPs, product sheets, circulars, core-banking docs — versioned and access-tagged.
Semantic chunking with table & clause awareness. Embeddings stored in a private vector store.
Hybrid keyword + vector retrieval scoped to the asker's role, branch and entitlement.
Agent plans multi-hop lookups, calls approved tools (core banking, CRM) when policy allows.
Every sentence linked to source document, page and clause. No citation, no answer.
Sensitive answers routed for human approval. Full audit trail to the regulator.
Watch a question become a cited, governed reply
- Questions answered (today)0.91
- Loans42
- KYC31
- Cards28
- Forex19
- Treas.14
- Ops11
- HR8
Use cases live in production
Frontline reps answer in seconds with the latest approved wording.
Eligibility, pricing and exception rules answered with the clause cited.
AML, KYC, CBK and data-protection guidance — always current.
Investigators query case history, typologies and red-flag matrices.
Operations staff find the right procedure without paging a supervisor.
Cut, stop, reissue, lien — step-by-step with system links.
New hires self-serve product knowledge with role-appropriate depth.
Members and officers get product answers in EN / SW / FR.
Built for governed knowledge, not curiosity
Private vector store, private inference, no third-party retention.
If retrieval fails confidence threshold, the agent says so — and escalates.
Every document carries an effective date. Stale answers are flagged automatically.
Classic RAG retrieves. Agentic RAG reasons, governs and acts.
A normal RAG bot stops at 'here is a passage.' An agent plans the lookup, calls the right systems, validates against policy, and decides whether a human must sign off.
- Single retrieval per question
- No awareness of who is asking
- Often paraphrases without citation
- Cannot call core banking or CRM
- Stale answers when docs change
- Black-box, no audit trail
- Plans multi-hop retrieval across policy, product & circulars
- Scopes answers to role, branch, country and entitlement
- Cites every clause inline — no citation, no answer
- Calls approved tools (CBS, CRM, ticketing) when policy allows
- Detects stale documents and refuses confidently wrong answers
- Full audit log: prompt, retrieval set, tools called, approver
Inside the agent
A modular reference architecture you can deploy in your VPC or on-prem.
Document loaders, OCR, version control, ACL inheritance.
Hybrid BM25 + dense vectors, reranker, role filters.
Planner, tool router, self-critique, citation enforcer.
Adapters for CBS, CRM, ticketing, email, ESB, webhooks.
Policy engine, approval routes, redaction, audit sink.
Anything your bank already writes down
Connect once. The agent re-ingests on change, preserves access rules and tracks every version.
PDF, DOCX, PPTX, XLSX, TXT, MD, HTML, EML
OCR for scans, faxes, photographed circulars
SharePoint, Confluence, Drive, OneDrive, S3
Core banking, CRM, ticketing, ESB, data warehouse
Engineered for regulated environments
Your data, your tenancy, your audit trail. We never train on your documents.
On-prem, private VPC (AWS / Azure / GCP) or air-gapped.
TLS 1.3 in transit · AES-256 at rest · KMS-managed keys.
SSO via SAML / OIDC, AD groups inherited end-to-end.
Automatic PII / PCI / account number redaction at retrieval.
Mappings for SOC 2, ISO 27001, PCI-DSS, GDPR, CBK guidelines.
Immutable log of prompt, sources, tools, model, approver.
How VoxID Agentic RAG performs
| Capability | Public chatbot | Classic RAG | VoxID Agentic RAG |
|---|---|---|---|
| Cites source document & clause | ✗ | Sometimes | Always |
| Respects role & entitlement | ✗ | ✗ | ✓ |
| Multi-hop reasoning | Partial | ✗ | ✓ |
| Calls core banking / CRM tools | ✗ | ✗ | ✓ |
| Human approval for sensitive replies | ✗ | ✗ | ✓ |
| Hallucination rate (internal eval) | ~18% | ~7% | <0.5% |
| Median latency | 3–6s | 2–4s | <2s |
| Audit log to regulator | ✗ | Partial | ✓ |
From kick-off to cited answers in four weeks
Map documents, roles, sensitive flows and audit needs.
Deploy in your tenancy, ingest pilot corpus, wire SSO.
Configure policy engine, approval routes, redaction.
10–50 users, daily accuracy review, success metrics.
Packaged for pilots, departments and enterprise rollouts
- Up to 50 users
- One business domain
- Up to 5,000 documents
- Standard connectors
- Email support
- Unlimited users by role
- Multi-domain knowledge graph
- Unlimited documents
- All connectors + custom
- Dedicated CSM + 24/7
- On-prem / air-gapped
- Private model hosting
- Custom compliance mappings
- Source code escrow
- Resident engineer optional
What banks ask before they sign
What banks measure after rolling out Agentic RAG
"Our branch staff used to wait twenty minutes for a credit policy clarification. With Agentic RAG, they get a cited answer in two seconds — and our compliance team gets the audit trail for free."
Bring 50 of your policy PDFs. We'll show you cited answers in a week.
A short, scoped pilot inside your environment — your documents, your access rules, your audit log.