Aminata.ai
VoxID Platform

VoxID Agentic AI Contact Centre

AI agents that verify, converse and resolve banking journeys end to end, with human escalation built in.

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Automate 60%+ of tier 1 inquiries
Authenticate callers in 8 seconds
Lower cost per contact
Consistent compliance every call
contact centre · live ops
Live VoxID console
In queue
14
Avg AHT
1m 42s
Auto resolved
64%
Agentic resolutions
  • VOICEVerified · balance shared7s
  • AGENTStop-payment executed11s
  • ESCALATEHigh-risk → humanreview
Agentic AI Contact Centre live console
Problem

What we hear from banks and Saccos

Contact centres are expensive, slow, and inconsistent. Customers wait, repeat themselves, and abandon high value transactions.

Our solution

VoxID Agentic AI greets, verifies, understands intent and safely executes approved banking actions across voice, WhatsApp, web chat and mobile.

Features

What's inside

Natural language understanding
Voice biometric verification
Customer 360 view
Agent assist
AI call summary
Sentiment analysis
Call reason detection
Complaint classification
SLA monitoring
Human approval workflow
CRM and core banking integration
Ticket creation
Fraud risk prompts
Compliance scripts
Real time supervisor dashboard
Use cases

Where it earns its keep

Balance and statement inquiry
Loan eligibility check
Stop payment requests
Wrong number payment reporting
Card block and reissue
Dormant account reactivation
Sacco member self service
Complaint logging and routing
Workflow

How it works

01
Greet

AI greets the customer in their preferred language.

02
Verify

Voice biometrics confirm identity in under 10 seconds.

03
Understand

Intent and sentiment detected from natural conversation.

04
Act

Approved banking actions executed against core systems.

05
Escalate

Sensitive cases handed to humans with full context.

Security & Integrations
Security
  • PCI and data residency aware
  • Human in the loop approval for sensitive actions
  • Immutable conversation logs
  • Role scoped agent actions
Integrations
  • Genesys, Avaya, Cisco, Asterisk
  • WhatsApp Business API
  • Core banking and Sacco systems
  • CRM, ticketing and BI
Other modules

Explore the rest of VoxID

Voice Biometrics

Verify customers by voiceprint across calls, apps, web and contact centres.

Agentic RAG

Secure, role aware AI knowledge retrieval grounded only in your approved bank documents.

Fraud Intelligence

Detect social engineering, voice mismatch and account takeover before money moves.

AML Monitor

Monitor AML risk, salami slicing and dormant account abuse with explainable scoring.