VoxID Platform
VoxID Secure Account Services
Self service account actions, verified by voice and policy aware AI.
24/7 service
Lower contact cost
Higher CSAT
Compliance built in
secure account services
Live VoxID consoleSessions
42,118
MFA pass
99.4%
Blocked
218
Authenticated sessions / min0.68
- Authenticated sessions / min0.68
Session stream
- AUTHVoice + device match120ms
- RISKNew device · step-up sentOTP
- AUTHDiaspora login · KES → USok
Secure Account Services live console
Problem
What we hear from banks and Saccos
Customers want self service but banks need security and audit.
Our solution
VoxID lets customers safely perform account services through voice and chat with full compliance.
Features
What's inside
Balance and statement
Stop payment
Card controls
Dispute logging
Standing orders
Profile updates
Use cases
Where it earns its keep
Self service banking
Call deflection
After hours service
Diaspora access
Workflow
How it works
01
Authenticate
Voice and risk based auth.
02
Act
Execute approved actions.
03
Confirm
Customer receives confirmation.
04
Log
Immutable audit trail.
05
Improve
Insights feed product teams.
Security & Integrations
Security
- Voice verified
- Policy enforced
- Immutable logs
- Encrypted channels
Integrations
- Core banking
- Mobile and internet banking
- Contact centre
Other modules
Explore the rest of VoxID
Voice Biometrics
Verify customers by voiceprint across calls, apps, web and contact centres.
Agentic AI Contact Centre
AI agents that verify, converse and resolve banking journeys end to end, with human escalation built in.
Agentic RAG
Secure, role aware AI knowledge retrieval grounded only in your approved bank documents.
Fraud Intelligence
Detect social engineering, voice mismatch and account takeover before money moves.